Support and status

#Get help

Write to support@smartchat.marketing. Please add:

• the Request-Id header or the request_id from the error body of the call that failed;
• the time of the call and, if you can, the call itself without your key;
• what you expected and what happened.

Never send your key.

#Status

A public status page does not exist yet. If calls fail with a 5xx status (internal_error, service_unavailable), wait a moment and repeat the call. For a call that sends, first read the result of the first try (upstream_error is stored for 24 hours, so the same Idempotency-Key gives the same answer again). Use a new key only if nothing was sent. If the problem stays, write to support.

#Found a mistake in the docs?

Write to the same address and name the page. Every page shows the date it was last changed at the bottom.