smartchat

Inbound webhooks

An automation can start when another app (Zapier, Make, n8n or your own software) calls a secret web address. This is the opposite direction of the webhooks on the other pages.

#The address

The address has the form /public/automations/hook/<token>. The token is secret. Anyone who knows the address can start the automation, so treat it like a password.

  • The address is not under /v1 and needs no API key.
  • There is no required signature. The secret address is the protection.
  • To read the address of an automation with a key, the key needs the permission hooks:read_secret. This permission is ticked on its own.

#Duplicates

If the same event arrives twice without an ID and with the same content within one to two hours, it is discarded and noted internally.

#Filters

A filter is set when the automation is created. It decides which events start the automation. See Build an automation.