# Support and status

> How to get help, what to send us, and where to check if the service has a problem.

Last updated: 2026-10-30. Source: https://docs.smartchat.marketing/en/support/

## Get help

Write to **support@smartchat.marketing**. Please add:

- the `Request-Id` header or the `request_id` from the error body of the call that failed;
- the time of the call and, if you can, the call itself without your key;
- what you expected and what happened.

Never send your key.

## Status

A public status page does not exist yet. If calls fail with a 5xx status ([`internal_error`](https://docs.smartchat.marketing/en/errors/#internal_error), [`service_unavailable`](https://docs.smartchat.marketing/en/errors/#service_unavailable)), wait a moment and repeat the call. For a call that sends, first read the result of the first try ([`upstream_error`](https://docs.smartchat.marketing/en/errors/#upstream_error) is stored for 24 hours, so the same `Idempotency-Key` gives the same answer again). Use a new key only if nothing was sent. If the problem stays, write to support.

## Found a mistake in the docs?

Write to the same address and name the page. Every page shows the date it was last changed at the bottom.